Terms and Conditions

• Please make sure your passport should be at least 6 months valid prior to the departure date.
• It is the customers’ responsibility to ensure that the travel documentation is in order. Please get the necessary visas (if required) before traveling.
• Please be informed that the schedule change is from the airline and that in this case, we can only get your tickets revalidated/ reissued according to the next flights available only after airline’s approval and that in this case, regarding the hotel accommodation, the company can only try to accommodate accordingly and in case of any fare/price difference, the customer is liable to pay. Please check your flight’s status online or with your agent within 7 days prior to departure.
• As your Travel Service provider, we would like to remind you the importance of travel insurance.
• However, we do not provide insurance and suggest insuring yourselves as we and our representatives will not take any responsibility for loss or damage of luggage, loss of property or personal belongings stored in the hotel or elsewhere, this also includes unexpected medical uncertainty arising abroad and personal liability claims.
• The standard check-in time is 14:00 Hours and check-out time is 12:00 Hours. Please be informed of the strict check-in

Checkout Policies

• • Early check-in and late check-out will always be subject to the availability. Lastly, any changes that you wish to make from the agreed package, must be notified to your travel agent to see if alterations are possible. There may be a charge for this.
  • The Company reserves the right to cancel the package on a non-refundable basis if the payment plan is not met by the customer according to the one originally set at the time of booking.
  • If our site has been hacked or the other party makes a duplicate of our content without our consent, we will not be responsible anyway in that case. Al Makkah Travel holds no responsibility for any unforeseeable situations occurring.
  • Al Makkah Travel shall not be held liable for any failure towards the booking if this arises out of a force majeure.
  • This includes any wars, hijacking, natural disasters, accidents, political instability, lockdowns that affect the confirmed booking.
  • Please stay updated on Covid-19 situation, its protocols and its effects on your scheduled flights. The company will be charging admin/handling charges up to $ 50 per person apart from any cancellation charges from the airline/suppliers.
  • The company won’t take responsibility should you miss your flights due to anything that’s concerning the Covid-19 regulations announced by the authorities.
  • We advise all passengers to reconfirm their flight 72 hours prior to departure.
  • Note: Please be informed that replying to this email authorizes us to charge your Credit/Debit Card for the agreed price. Also, once booked, your flight transactions become non-refundable & non-changeable.
  • Gain peace of mind while traveling: We strongly recommend you buy insurance before traveling.
  • Kindly reconfirm all the terms and conditions regarding your reservation before confirming your booking with our travel consultant
  • All quotes are subject to availability and prices are valid for same day booking
  • Booking is guaranteed after full payment is taken and can be secured against a non-refundable
  • All changes to your travel plan / amendments are subject to fare restrictions / seasons and seat availability at the time of making the amendment.
  • It is your responsibility to ensure that your travel documentation is in order. Please note that if you are traveling on a one-way ticket, most countries will not allow you to enter without relevant visas or documentation. 
  • If you have a connecting flight via a third country, you may also require a transit visa. For further information, please contact the consulate of the country you are traveling through.

• The tickets will be issued electronically. Please get your VISA if required before traveling.

• • An electronic ticket (e-ticket) is a paperless ticketing method. Because your electronic ticket is held in the airline’s computer, you cannot forget it or lose it.
  • More importantly, your electronic ticket cannot be stolen, saving you the cost of a replacement ticket. When you arrive at the airline check in desk, you will be required to present the following to receive your boarding pass, an official form of identification i.e., your passport, a print out of your confirmation email shown to the airline.
  • Your passport must also be in excellent condition – the presentation of damaged passports may mean you are unable to travel. It is mandatory to carry a machine-readable passport.

• Seats where possible, we will send your seat request to the airline, please note that not all airlines will pre-assign seats and actual seat allocation is entirely at the airline’s discretion and an early check-in will help you the most in getting the seat you want. Exit row and extra leg room seats cannot normally be requested in advance and are usually only assigned at check-in.

• Meal Requests if you haven’t already done so, please let me know and I will send the request through to the airline but remember meal requests are guaranteed but the airline will make every effort to meet your request.